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Making an order
How do I make an order?
Shopping
with dressnimpress is easy, convenient and secure. On the home page there are
several ways to find what you’re looking for: On the left hand menu bar under men’s
or ladies designer clothing you will see a number of categories which will
allow you to view our products in different ways:
- Whats new: Shows the most recent items that have just come into
stock
- Best Sellers: Shows the items that have been the hottest trends so far, that
consumers have been buying.
- Special Offers: For those who want to find a bargain this section is
for you!!!
- Shop by designer brand: You can view your favourite brands in
alphabetical order
- Shop By category: You can view by type of clothes (i.e. Jeans, shirts
ect.)
When
you see an item simply click on the picture which will take you to a more
detailed information and photos of that product. To purchase the item select
the quantity, size and colour and press “Add to Basket”. You can view your
basket by clicking the view basket button at the top right of the page.
Once
you have finished adding to your cart, simply click on proceed to checkout. A
detailed explanation of how to use the shopping
cart is below.
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How do I search for a particular product?
If you have a particular product in mind, you can use the
search bar located at the top of the page of every page. Just type in the name
of the product you are looking for.
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How will I know if my order goes
through?
There will be a page where there will
be a dni invoice number shown after every transaction. You will receive an
automated email from us containing the details of your order immediately after
your order goes through. If you don’t receive any email, please contact our customer service department to check the
status of your transaction.
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Problems with your order?
If you run across any problems
related to your order, do not hesitate to immediately contact
us. Please include in your contact us form a detailed explanation of the
problem. We will make our best effort to solve the problem in the shortest time
possible. There is a technical problem section
which might have your answer.
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Is it safe to order online?
We utilise the latest industry-standard Secure Sockets
Layer (SSL) technology to allow for the encryption of potentially sensitive
information such as your name, address and other critically sensitive
information like your credit card details. Information passed between your
computer and our Web site cannot be read in the event someone else intercepts
it. This technology includes the following features:
- Authentification – this assures your
browser that your data is being sent to the correct computer server, and
that the server is secure
- Encryption – this encodes the
data, so that it cannot be read by anyone other than the secure server
- Data Integrity – this
checks the data being transferred to ensure it has not been altered
 
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Do I have to
order online?
Ordering
over the internet with Dressnimpress.com is the safest and most secure method
of payment. However you can telephone your order during the office hours of 9am
– 5.30pm Monday – Friday on 0113 2467503. Please note
this is only for UK residents.
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Shopping Basket/Checkout Questions
How to use the Dressnimpress shopping cart?
- Step 1 Shopping Cart - Add items to your shopping
cart. You can remove items from your cart by selecting the checkbox to the
right of the product image on the view basket page then clicking the Remove
button. When you are done adding items to your cart, click Proceed to Checkout.
- Step 2 Account - For existing customers, enter your email address and
password and click Login. For new customers, fill out the form to create your
account then click checkout. For those who want a quick checkout (where you only
give your full delivery and billing address) clicks proceed under quick
checkout.
- Step 3 Address - If your billing address is correct
and your package will be delivered to your billing address then click make payment.
If you would like to ship to a new address then select change my details and
type in the new address and click Continue Checkout.
- Step 4 Confirmation - Confirm your billing,
shipping address, enter your coupon code or gift certificate code, select
shipping preferences then click Continue Checkout.
- Step 5 Purchase - Enter your credit card information
and click Make Payment.
- Step 6 Receipt - After accepting your credit card, we
will show a receipt for your order.
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How do I use my discount coupon?
If
you have a valid discount coupon, you can enter it once you view your cart. You will see a box below your cart
contents asking you to enter a valid coupon code, the store will then deduct
the discount amount form your order and it will be displayed as a deduction
when you checkout.
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Can you gift
wrap my order? How much is the charge for gift wrapping?
We can gift wrap most of the items
found on our site at a very reasonable price. If you would like the item gift
wrapped please contact us after the purchase
with your order id.
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Payment and billing information
What cards do
you accept?
We
accept the following major Credit Cards
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Can I pay by any other method?
We
only accept payment by Credit Card, Charge Card or Debit card on the Internet.
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When will I
be charged?
When
you reach the final billing page and press 'Submit Your Order' we will
immediately contact your bank/card issuer for authorisation to take payment
from your account.
If the payment is authorised, you will receive an e-mail within a few minutes
confirming your order, and payment will be taken from your account.
If payment is authorised but we have a query with your order, an e-mail will be
sent to you to advise you of the nature of the query. If we are unable to
resolve the query after 5 working days a full refund will be issued back to
your card.
If the payment is not authorised by your bank or card issuer, you will receive
an instant notification on screen. If the card issuer is refusing your card
there is nothing we are able to do as this is beyond our control. You will have
to either try an alternative card or try again the next day.
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What currency do you use?
We
accept the following currencies:
- UK Pound Sterling (GBP)
- US Dollar (USD)
- Euro (EUR)
- Danish Kroner (DKK)
- Swedish Kroner (SEK)
- Norwegian Kroner (NOK)
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How can I view the cost in my own
currency?
To change currency,
simple select the country whose you would like to view the site in from the
drop down box, which can be found at the left hand column under change
currency.
Please note that these
exchange rates are based on the daily bank rate and may differ to the exchange
rate that your credit card provider charges. If you want an exact conversion we
recommend that you check the exchange rate with your credit card provider.
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Registering & Address Change or Removal
Why
do I need to register?
Registering with
Dressnimpress is required before you can place an order. After registering you
are able to check the status on all orders placed under your account. A valid
email address is required for you to access your account. Signing up to our newsletter
does not mean you have registered an account. From customer feedback we have
just introduced a quick checkout where you don’t have to register with
Dressnimpress. This can be viewed on the checkout page.
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How
do I register?
To register an account
with Dressnimpress, please click here.
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What
if I forget my password?
You may retrieve your
lost password click here. An email
will be sent to your email address with instructions on how you can change your
password. If you have any problems with any aspect of your account please contact us.
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How
do I change my password or email address?
Log into your account
and click on contact information and change password section.
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How
do I make changes to my account profile?
Log into your account
and click manage address. From here you can modify your address, change your
e-mail, password and add addresses to your address book. If you have any
problems with any aspect of your account please contact us.
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Delivery and Order Information
What
Countries do you ship to?
We deliver to most major countries.
For a full list of countries please click here.
Please note, we are unable to deliver to your country if it is not listed.
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How much is
Delivery
We’ve tried to
keep our postage rates as simple as possible. Delivery costs can be found in
the table below.
United Kingdom |
£3 |
Europe |
£6 |
Rest of world |
£13 |
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How long will it take
to receive my order?
United
Kingdom
Dressnimpress
aims to ship all your orders on a next working day* if we receive the order by
15.00 GMT on a working day (Saturdays, Sundays & Bank Holidays are not
working days). This method of shipping is tracked and insured. All our
products are shipped directly from our office.
Date purchased |
Time ordered |
We aim to deliver |
Monday |
00.00 - 15.00 |
Tuesday |
Tuesday |
00.00 - 15.00 |
Wednesday |
Wednesday |
00.00 - 15.00 |
Thursday |
Thursday |
00.00 - 15.00 |
Friday |
Friday |
00.00 - 23.59 |
Monday |
Saturday |
00.00 - 23.59 |
Tuesday |
Sunday |
00.00 - 23.59 |
Tuesday |
Please
note:
IMPORTANT INFORMATION FOR NEXT DAY
DELIVERIES:
Before
placing your order, please note:
- Royal
Mail or Parceline cannot specify a particular delivery time within the 8am-3pm
window.
*Next Day Delivery is not available
to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50,
TR21-25, ZE1-3, AB 31, 33 - 38, 44, 45, 51-56, BT, IM, JE, GY
Europe And Rest of the
world
Shipping to |
Will Arrive In |
Europe |
Delivery
within 4-8 days |
Rest
Of the world |
Delivery
within 7-10 days |
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Can
I pick up my order from your warehouse?
Unfortunately it is
not possible to pick up orders from our warehouse.
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Which
courier company do you use?
We use Royal Mail
and Parceline for deliveries within the UK. We use Royal Mail and Parcelforce
to Europe and Rest of World.
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What if I am not in when my parcel is delivered?
Please ensure that the delivery
address you have given is one where there is usually somebody home to accept
the package. Whether Royal Mail or Parceline, if the delivery officer cannot
deliver they will leave a calling card to advise what action he has taken if he
cannot get a reply.
With Royal Mail, the parcel will not
be left at the delivery address under any circumstance. The Royal Mail driver
will post a card through your door with one of three options depending on the
locality of your address. Either [1] take to a local post office for you to
collect, [2] try to make a second redelivery attempt the next working day or
[3] take back to the local Royal Mail depot for you to collect. In each of
these instances, a calling card will be left.
If
you are not in when the second delivery attempt is made you will have to
arrange to collect your parcel from your local depot otherwise it will be
returned to us. Alternatively you can request a third delivery attempt
but this will cost an extra £5.00.
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Can u get my item
delivered to a different address?
Yes. Many customers prefer to have
their parcel delivered directly to a work address, local family address, friend
or neighbour. This can be done upon placing your order with us. Please remember
your billing address is the address at which your credit/debit card is
registered.
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Can someone else sign
for my delivery?
Yes,
anyone at the specified delivery address can sign for the goods.
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Do you deliver to BFPO
addresses
Yes, we can
accept BFPO addresses. However, this is not possible for orders weighing over 2Kg
that are being sent to BFPO addresses so we recommend that you place two orders
to keep the wright down. We will send either via Royal Mail First Class or
ParcelForce. However, one problem is that once at Mill Hill, we lose any onward
control of the parcel. We cannot track any parcel from that point and as such,
once at Mill Hill we must surrender postage responsibilities.
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International Orders
What
Countries do you ship to?
We deliver to most major countries.
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Do I have to pay import charges?
Any customs or import duties are levied once the
package reaches its destination country. Additional charges for customs
clearance must be borne by the recipient. We have no control over these charges
and cannot predict what they may be. Customs policies vary widely from country
to country; you may want to contact your local customs office for further
information.
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I want to send an order overseas. Can
you mark “gift” on the outside of the package so that we don’t have to pay
additional duties on it?
Dressnimpress cannot alter a package
in any way to avoid duties or charges. This is against the law.
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Returns & Exchanges
I need to return an item?
Dressnimpress wants you to be
completely satisfied with your purchase. If you are not satisfied with the
item(s) that you have purchased you may return them to dressnimpress.com within
14 days of receipt. We will issue a full refund on receipt, or exchange the
item for a different size / colour if preferred.
For more details, including the
returns address, please refer to our Returns & Exchanges Policy.
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How do I make a return/exchange?
If you need to return an item we want
to make it as easy and painless as possible for you. In order to do this we
need your help, so please take the following steps so that we can process your
package on its return: The returns form can be found on the back of the invoice
or under useful information on the home page.
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My order containts a faulty item
If the item
you received is faulty, please fill in the returns form on the back of the invoice quoting your order number, your name and address,
details of the product and the reason for return, and whether you require a
refund or a replacement. We will then advise on how to proceed with the return.
You have 14 days from receipt of the faulty item to return it to us.
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Are there any special forms I need to
include with my return?
Please can fill out the returns form
which is on back of the invoice and send it together with the item you are
returning.
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Where do I send my return/exchange?
Please send the package to:
Dressnimpress
Ground Floor
Beaverworks
36 Whitehouse Street
Leeds
LS10 1AD
For our full returns policy, please refer to our Returns &
Exchanges Policy.
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Can you confirm you’ve
received my item?
Once your item has been returned to
us, we will send an email to you saying we have received it. We will process
the exchange or refund as soon as the item has been checked. Please note the
item is your responsibility until it reaches us. Therefore for your own
protection, we suggest that you send the package using a delivery service that
insures you for the value of the goods. This way you will be able to trace your
delivery through the carrier that you used.
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When will I
receive my replacement?
Please
allow 3 working days from receipt of a return for us process an exchange. For
Rest of the world and Europe please allow up to 10 days. If for any reason we
are out of stock of the item we will e-mail you about this.
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Do I have to
pay for the return postage?
At this time postage and packaging is
non refundable and the purchaser is responsible for returning the goods to
Dressnimpress fully carriage paid. We recommend you use a traceable system for
the return of your goods and insure them appropriately.
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Why have you not refunded
the delivery charge?
We only refund the
delivery charge if you have returned an item which is faulty or an incorrect
item.
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When will my
credit card be refunded?
Before
contacting us please take note of the timescales required to process a refund:
Please
allow 3 working days from receipt of
a return for us to process a refund.
Once
a refund is processed you will receive an email confirming this (the email will
be sent to the same email address as your Order Confirmation email was sent).
After
receiving the return confirmation email, please allow a further 5-10 working
days for the refund to be credited to your account. This time frame is dictated
by your bank or card issuer and is outside of our control. Your refund will be
credited to the same card with which you made your original purchase. If for
any reason this is not possible, (i.e. the card had been declined or has
expired) we will send a cheque to your billing address within 7 Working Days).
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You have
refunded me the wrong amount
Regrettably mistakes can happen. When
we calculate the amount to refund you, we take into account:
- Any
vouchers or promotions in the original purchase
- Whether
we are refunding the delivery charge or not
If you think we have
incorrectly calculated the refund amount, please select contact refund/exchange
department on the contact us page and provide
us with your order id and details of what you think the refund should be.
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Product Information
I can’t see my size, will
you be getting anymore in?
Unfortunately some sizes will be out
of stock or be removed from the site altogether if discontinued and we will not
always be able to tell you if or when an item will be back in stock. We often
take repeat deliveries of popular products and occasionally customers will
return items to us that do not fit so sold out products could well appear
again. We would advise you to keep checking the site to see if the item becomes
available again. If
you really want an item and would like to see if we get any returned to us, you
are more than welcome to contact us.
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I need more information about a
product?
We
try to include as much info as possible in our item pages, however If you need more
information about a product please feel free to e-mail,
chat to us online us or call our
helpdesk on 0113 2467503.
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The product I ordered is
now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a
reduced product or reimburse you the difference after you have placed an order.
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How do I get sizing information?
To assist you in ordering
the correct size, we have included a size chart on our site. If your measurements fall in-between two sizes, we suggest that
you choose the larger size. This includes European / US conversion charts.
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Technical
Problems
My Browser can’t display your product
content
If the pop-up window
appears to freeze it is likely that your Internet Browser is not fully up to
date and we suggest running Microsoft’s Windows Update to install the latest
updates. The General step for updating your Browser (Internet Explorer for
example) is below:
- Launch Internet Explorer
on your local machine (from the desktop icon or the Start menu)
- Once Internet Explorer has
started type http://windowsupdate.microsoft.com in the address bar
- Internet Explorer will
connect to the Windows Update web site. Click on Scan for updates to get
started
- You will see something
like a gauge as Microsoft Windows Update determines what software is needed to
update your computer.
- Once the needed updates
are found you will have a chance to review the updates before the software
patches are installed. Click on Review and install updates to proceed.
- Click on Install to
install the needed software patches
- You will be asked to
accept the terms of the License Agreement. Select Accept to continue.
- Next you will see the
window below as the software is downloaded and installed on your computer.
- You will be asked to
reboot your computer after which you are done.
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My email address/password is not
recognised
Maybe you registered with another
email address? It is often the case that people forget which email address they
used to register with us. You must use the exact email address and password
combination with which you first registered in order to log back in to the
site.
Maybe you have forgotten your password? If so we can send you your password to
the email address you registered with. Just fill in
the box by 'Forgotten Your Password?' on the login page
If these are not successful or you
have other email address or password related problems please contact Customer Care with your query.
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I’m having trouble with my shopping
cart
The most common resolution for this
problem is to delete the cookies on your PC and try again. To do this please
click on the 'Tools' tab at the top of your Internet Browser, then select
'Internet Options'. On the first screen that pops up, select 'Delete Cookies'
then click 'OK'. You should then not experience any further basket problems.
Certain customers are having a problem whereby they place an item in their
shopping basket, browse the website further and place another item in their
basket, but when they return to their basket the first item has disappeared.
If this is happening to you, it may be because you are using the ‘back’ button
on your browser, rather than the links in the website itself. Please try again
using the ‘continue shopping’ button on the basket page and then only click on
links within the Dressnimpress.com website. Do not use your 'back' button, or
any other button on your browser if you can help it.
We use cookies to remember who you are, please make sure that you can accept
cookies from us, for an explanation of cookies click
here.
If these problems persist please contact customer
care.
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I’m getting lots of pop-up ads when
viewing your site
Dressnimpress
does not endorse any pop-up advertising that appears during your visit to our
site. This intrusion is commonly known as spyware and we recommend removing it
by using a tool such as Ad-aware or Microsoft AntiSpyware.
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I am told that my card has
expired, even though the expiry date is in the future
This problem occurs when the date set
on your own PC is wrong. Please check the date is correct (double click on the
time at the bottom right of your screen) and then try placing your order.
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Other Technical problems?
Before contacting
Dressnimpress we recommend that you update your PC using the Windows Update
tool.
If problems persist please contact us. To help us look into your problem please try
to include in your email as many of the following details as possible:
- Your Operating System (e.g.
Windows XP, Mac OS 9.0)
- Internet Browser (Internet
Explorer 6, Netscape 7.02)
- What URL you were trying to access
(e.g. http://www.dressnimpress.com/index.php)
- What time the problem occurred
- Please cut and paste into the
email any error message that appeared on the screen
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Live Chat Questions
What is "live chat" and how does it work?
Live chat is a way to communicate
with Dressnimpress customer service representatives directly over the internet.
It's fast and easy to use. If you feel you need so speak to us regarding any
question you may have simply click on the chat button and if a representative
is available we will be more than happy to speak to you.
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When I click on the live chat, there
is no one there to speak to?
Unfortunately the live chat is only
available at certain times which can be seen below. You can leave a message if
it is offline and we will be in contact asap.
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What hours are your advisors
available to chat?
Live Chat should be
available during normal office hours - Monday - Friday between 09:30 and 17:30
GMT. Saturday mornings will maybe available in the near future, based on
customer demand. At all other times you can use the Live Chat to send
an e-mail
to us here at Dressnimpress.com detailing your enquiry.
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Your
Order
Can I
change my order?
This
will depend on the status of your order. Please check your order information by
logging into your account to find out the status of your order*, it may be
possible to amend your order if has not been picked and processed. If your
order has not been dispatched you can change your order but please note it may
not be next day service but we will do our best.
To
change your order please contact us on 0113 2467503. We can not change orders
if you email us.
*Please
note: Due to the nature of our operation it may be possible that your order is
processed before we receive or view your request. If this is the case then you
will need to return your order back to us should you need to change an item.
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Can I
cancel my order?
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order from
dressnimpress, without giving a reason, providing that we receive written
notification of cancellation within 7 days beginning the day after receipt of
your order. To cancel your delivery, please contact us by live chat, e-mail, or phone for assistance
If the items have
already been dispatched, they must be returned to us at your cost, in resalable
condition, including all original packaging, with any seals unbroken. For your
own protection, we recommend that you return the parcel using a service that
insures you for the value of the goods. See I need
to return an item
A refund will be
made within 5 days of cancellation.
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My
order has not arrived what should I do?
Very
occasionally, packages do get lost in transit. If this happens and the error
can be traced to us we will replace your order at no charge to you. However, if
your package has been delivered to and signed for at the specified delivery
address, Dressnimpress cannot be held responsible and will not replace the
items.
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Can
I track my order?
If you have not
received your parcel when expected you can our Customer Service department by live chat, e-mail, or phone for assistance. Please make sure you have your order number in hand and
we will send you a tracking number that can be used on the Royal Mail and
Parceline website.
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I tried to cancel my order, but it's
already been shipped. What do I do now?
Please use the Dressnimpress Returns
process to return the merchandise back to Dressnimpress. You can either
exchange it for other merchandise or request a refund.
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'You haven’t replied to my query'
It
is our policy to endeavor to respond to all customer enquiries within one
working day. Sometimes our responses are rejected by your email provider for
what could be a number of reasons (they are viewed as junk mail, your mailbox
is full etc...), or the email we have sent you could be delayed by general
internet traffic. If you have not received a reply from our Customer service team within 2
working days, please click here to contact us stating your
secondary email address or a family member’s or trusted friend’s email address.
Please include your Name, registered Dressnimpress.com email address, order id
(if applicable) and original query. Please also state that your original query
was not replied to and we will look into this on your behalf.
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About Dressnimpress
About Dressnimpress.com
Short of
time and need to shop from Home? Dressnimpress.com offer an easy to use
shopping experience with direct online payments and fast reliable shipping.
Longing for
a new look? We stock a delightful range of designer clothing from some of the
tops selling brands such as Bench, Peter Werth, Duck And Cover, Religion,
Henleys, BC London, Hooch, Akai Kuma, Boxfresh, Ringspun, Redbear and more.
Browse through each section to discover a full range of jeans, t-shirts,
hoodies, shorts, jumpers, sweatshirts, knits, polo shirts, jackets and shirts –
there is something for everyone! Look out for our new accessories section
coming soon.
We are
continually updating the site with more designer clothing products. Why not
join our mailing list to be the first to find out when new designer clothing
stock goes online.
We are
totally dedicated to your satisfaction and you are assured of value, service
and commitment when you purchase from us.
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How can I subscribe/unsubscribe to
the Dressnimpress Newsletter
You can subscribe to
the newsletter here. To
unsubscribe to your newsletter, click the unsubscribe link at the bottom of
your dni newsletter.
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Do you have a catalogue?
Unfortunately
at this time Dressnimpress does not print a catalogue. Due to the nature of
items we offer stock changes daily and is updated online at
www.dressnimpress.com . Please register with us in
order to be kept up to date with the latest arrivals. We also have news feeds
for products and site news which you can subscribe to.
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Do you have a shop?
No, we do not have a shop, we are a UK based Internet Retailer. We
do however deliver to most countries.
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Contact us
You can contact dressnimpress in several ways as follows: |
By Post: |
Dressnimpress
Ground Floor
Beaverworks
36 Whitehouse Street
Leeds
LS10 1AD |
Telephone: |
+44 (0)113 2467503 |
E-Mail:
|
info@dressnimpress.com
|
| Live Chat: |
Please click here |
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Do you do wholesale?
No we do not, we are a retailer and sell directly to
retail customers only.
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Can
I put a link to your site?
Dressnimpress.com
receives an enormous number of link requests and we are happy to accept links
from your web-sites. Please fill the form on the
resources page.
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