Delivery and Order Information
- What Countries do you ship to?
- How much is Delivery
- How long will it take to receive my order?
- Can I pick up my order from your warehouse?
- Which courier company do you use?
- What if I am not in when my parcel is delivered?
- Can u get my item delivered to a different address?
- Can someone else sign for my delivery?
- Do you deliver to BFPO addresses
Live Chat Questions
Making an order
Payment and billing information
Registering & Address Change or Removal
Returns & Exchanges
- I need to return an item?
- How do I make a return/exchange?
- My order containts a faulty item
- Are there any special forms I need to include with my return?
- Where do I send my return/exchange?
- Can you confirm you’ve received my item?
- When will I receive my replacement?
- Do I have to pay for the return postage?
- Why have you not refunded the delivery charge?
- When will my credit card be refunded?
- You have refunded me the wrong amount
Shopping Basket/Checkout Questions
How do I make an order?
Shopping with dressnimpress is easy, convenient and secure. On the home page there are several ways to find what you’re looking for: On the left hand menu bar under men’s or ladies designer clothing you will see a number of categories which will allow you to view our products in different ways:
- Whats new: Shows the most recent items that have just come into stock
- Best Sellers: Shows the items that have been the hottest trends so far, that consumers have been buying.
- Special Offers: For those who want to find a bargain this section is for you!!!
- Shop by designer brand: You can view your favourite brands in alphabetical order
- Shop By category: You can view by type of clothes (i.e. Jeans, shirts ect.)
When you see an item simply click on the picture which will take you to a more detailed information and photos of that product. To purchase the item select the quantity, size and colour and press “Add to Basket”. You can view your basket by clicking the view basket button at the top right of the page.
Once you have finished adding to your cart, simply click on proceed to checkout. A detailed explanation of how to use the shopping cart is below.
How do I search for a particular product?
If you have a particular product in mind, you can use the search bar located at the top of the page of every page. Just type in the name of the product you are looking for.
How will I know if my order goes through?
There will be a page where there will be a dni invoice number shown after every transaction. You will receive an automated email from us containing the details of your order immediately after your order goes through. If you don’t receive any email, please contact our customer service department to check the status of your transaction.
Problems with your order?
If you run across any problems related to your order, do not hesitate to immediately contact us. Please include in your contact us form a detailed explanation of the problem. We will make our best effort to solve the problem in the shortest time possible. There is a technical problem section which might have your answer.
Is it safe to order online?
We utilise the latest industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
- Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
- Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
- Data Integrity – this checks the data being transferred to ensure it has not been altered
Ordering over the internet with Dressnimpress.com is the safest and most secure method of payment. However you can telephone your order during the office hours of 9am – 5.30pm Monday – Friday on 0113 2467503. Please note this is only for UK residents.
How to use the Dressnimpress shopping cart?
- Step 1 Shopping Cart - Add items to your shopping cart. You can remove items from your cart by selecting the checkbox to the right of the product image on the view basket page then clicking the Remove button. When you are done adding items to your cart, click Proceed to Checkout.
- Step 2 Account - For existing customers, enter your email address and password and click Login. For new customers, fill out the form to create your account then click checkout. For those who want a quick checkout (where you only give your full delivery and billing address) clicks proceed under quick checkout.
- Step 3 Address - If your billing address is correct and your package will be delivered to your billing address then click make payment. If you would like to ship to a new address then select change my details and type in the new address and click Continue Checkout.
- Step 4 Confirmation - Confirm your billing, shipping address, enter your coupon code or gift certificate code, select shipping preferences then click Continue Checkout.
- Step 5 Purchase - Enter your credit card information and click Make Payment.
- Step 6 Receipt - After accepting your credit card, we will show a receipt for your order.
How do I use my discount coupon?
If you have a valid discount coupon, you can enter it once you view your cart. You will see a box below your cart contents asking you to enter a valid coupon code, the store will then deduct the discount amount form your order and it will be displayed as a deduction when you checkout.
Can you gift wrap my order? How much is the charge for gift wrapping?
We can gift wrap most of the items found on our site at a very reasonable price. If you would like the item gift wrapped please contact us after the purchase with your order id.
What cards do you accept?
We accept the following major Credit Cards
Can I pay by any other method?
We only accept payment by Credit Card, Charge Card or Debit card on the Internet.
When will I be charged?
When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.
If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query after 5 working days a full refund will be issued back to your card.
If the payment is not authorised by your bank or card issuer, you will receive an instant notification on screen. If the card issuer is refusing your card there is nothing we are able to do as this is beyond our control. You will have to either try an alternative card or try again the next day.
What currency do you use?
We accept the following currencies:
- UK Pound Sterling (GBP)
- US Dollar (USD)
- Euro (EUR)
- Danish Kroner (DKK)
- Swedish Kroner (SEK)
- Norwegian Kroner (NOK)
How can I view the cost in my own currency?
To change currency, simple select the country whose you would like to view the site in from the drop down box, which can be found at the left hand column under change currency.
Please note that these exchange rates are based on the daily bank rate and may differ to the exchange rate that your credit card provider charges. If you want an exact conversion we recommend that you check the exchange rate with your credit card provider.
Why do I need to register?
Registering with Dressnimpress is required before you can place an order. After registering you are able to check the status on all orders placed under your account. A valid email address is required for you to access your account. Signing up to our newsletter does not mean you have registered an account. From customer feedback we have just introduced a quick checkout where you don’t have to register with Dressnimpress. This can be viewed on the checkout page.
How do I register?
To register an account with Dressnimpress, please click here.
What if I forget my password?
You may retrieve your lost password click here. An email will be sent to your email address with instructions on how you can change your password. If you have any problems with any aspect of your account please contact us.
How do I change my password or email address?
Log into your account and click on contact information and change password section.
How do I make changes to my account profile?
Log into your account and click manage address. From here you can modify your address, change your e-mail, password and add addresses to your address book. If you have any problems with any aspect of your account please contact us.
What Countries do you ship to?
We deliver to most major countries. For a full list of countries please click here. Please note, we are unable to deliver to your country if it is not listed.
How much is Delivery
We’ve tried to keep our postage rates as simple as possible. Delivery costs can be found in the table below.
Rest of world
How long will it take to receive my order?
Dressnimpress aims to ship all your orders on a next working day* if we receive the order by 15.00 GMT on a working day (Saturdays, Sundays & Bank Holidays are not working days). This method of shipping is tracked and insured. All our products are shipped directly from our office.
We aim to deliver
00.00 - 15.00
00.00 - 15.00
00.00 - 15.00
00.00 - 15.00
00.00 - 23.59
00.00 - 23.59
00.00 - 23.59
IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:
Before placing your order, please note:
- Royal Mail or Parceline cannot specify a particular delivery time within the 8am-3pm window.
*Next Day Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 44, 45, 51-56, BT, IM, JE, GY
Europe And Rest of the world
Will Arrive In
Delivery within 4-8 days
Rest Of the world
Delivery within 7-10 days
Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.
Which courier company do you use?
We use Royal Mail and Parceline for deliveries within the UK. We use Royal Mail and Parcelforce to Europe and Rest of World.
What if I am not in when my parcel is delivered?
Please ensure that the delivery address you have given is one where there is usually somebody home to accept the package. Whether Royal Mail or Parceline, if the delivery officer cannot deliver they will leave a calling card to advise what action he has taken if he cannot get a reply.
With Royal Mail, the parcel will not be left at the delivery address under any circumstance. The Royal Mail driver will post a card through your door with one of three options depending on the locality of your address. Either  take to a local post office for you to collect,  try to make a second redelivery attempt the next working day or  take back to the local Royal Mail depot for you to collect. In each of these instances, a calling card will be left.
If you are not in when the second delivery attempt is made you will have to arrange to collect your parcel from your local depot otherwise it will be returned to us. Alternatively you can request a third delivery attempt but this will cost an extra £5.00.
Can u get my item delivered to a different address?
Yes. Many customers prefer to have their parcel delivered directly to a work address, local family address, friend or neighbour. This can be done upon placing your order with us. Please remember your billing address is the address at which your credit/debit card is registered.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Do you deliver to BFPO addresses
Yes, we can accept BFPO addresses. However, this is not possible for orders weighing over 2Kg that are being sent to BFPO addresses so we recommend that you place two orders to keep the wright down. We will send either via Royal Mail First Class or ParcelForce. However, one problem is that once at Mill Hill, we lose any onward control of the parcel. We cannot track any parcel from that point and as such, once at Mill Hill we must surrender postage responsibilities.
What Countries do you ship to?
We deliver to most major countries.
Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
I want to send an order overseas. Can you mark “gift” on the outside of the package so that we don’t have to pay additional duties on it?
Dressnimpress cannot alter a package in any way to avoid duties or charges. This is against the law.
I need to return an item?
Dressnimpress wants you to be completely satisfied with your purchase. If you are not satisfied with the item(s) that you have purchased you may return them to dressnimpress.com within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.
For more details, including the returns address, please refer to our Returns & Exchanges Policy.
How do I make a return/exchange?
If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return: The returns form can be found on the back of the invoice or under useful information on the home page.
My order containts a faulty item
If the item you received is faulty, please fill in the returns form on the back of the invoice quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
Are there any special forms I need to include with my return?
Please can fill out the returns form which is on back of the invoice and send it together with the item you are returning.
Where do I send my return/exchange?
Please send the package to:
36 Whitehouse Street
For our full returns policy, please refer to our Returns & Exchanges Policy.
Can you confirm you’ve received my item?
Once your item has been returned to us, we will send an email to you saying we have received it. We will process the exchange or refund as soon as the item has been checked. Please note the item is your responsibility until it reaches us. Therefore for your own protection, we suggest that you send the package using a delivery service that insures you for the value of the goods. This way you will be able to trace your delivery through the carrier that you used.
When will I receive my replacement?
Please allow 3 working days from receipt of a return for us process an exchange. For Rest of the world and Europe please allow up to 10 days. If for any reason we are out of stock of the item we will e-mail you about this.
Do I have to pay for the return postage?
At this time postage and packaging is non refundable and the purchaser is responsible for returning the goods to Dressnimpress fully carriage paid. We recommend you use a traceable system for the return of your goods and insure them appropriately.
Why have you not refunded the delivery charge?
We only refund the delivery charge if you have returned an item which is faulty or an incorrect item.
You have refunded me the wrong amount
Regrettably mistakes can happen. When we calculate the amount to refund you, we take into account:
- Any vouchers or promotions in the original purchase
- Whether we are refunding the delivery charge or not
If you think we have incorrectly calculated the refund amount, please select contact refund/exchange department on the contact us page and provide us with your order id and details of what you think the refund should be.
I can’t see my size, will you be getting anymore in?
Unfortunately some sizes will be out of stock or be removed from the site altogether if discontinued and we will not always be able to tell you if or when an item will be back in stock. We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit so sold out products could well appear again. We would advise you to keep checking the site to see if the item becomes available again. If you really want an item and would like to see if we get any returned to us, you are more than welcome to contact us.
I need more information about a product?
We try to include as much info as possible in our item pages, however If you need more information about a product please feel free to e-mail, chat to us online us or call our helpdesk on 0113 2467503.
The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
How do I get sizing information?
To assist you in ordering the correct size, we have included a size chart on our site. If your measurements fall in-between two sizes, we suggest that you choose the larger size. This includes European / US conversion charts.
My Browser can’t display your product content
If the pop-up window appears to freeze it is likely that your Internet Browser is not fully up to date and we suggest running Microsoft’s Windows Update to install the latest updates. The General step for updating your Browser (Internet Explorer for example) is below:
- Launch Internet Explorer on your local machine (from the desktop icon or the Start menu)
- Once Internet Explorer has started type http://windowsupdate.microsoft.com in the address bar
- Internet Explorer will connect to the Windows Update web site. Click on Scan for updates to get started
- You will see something like a gauge as Microsoft Windows Update determines what software is needed to update your computer.
- Once the needed updates are found you will have a chance to review the updates before the software patches are installed. Click on Review and install updates to proceed.
- Click on Install to install the needed software patches
- You will be asked to accept the terms of the License Agreement. Select Accept to continue.
- Next you will see the window below as the software is downloaded and installed on your computer.
- You will be asked to reboot your computer after which you are done.
My email address/password is not recognised
Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page
If these are not successful or you have other email address or password related problems please contact Customer Care with your query.
I’m having trouble with my shopping cart
The most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further basket problems.
Certain customers are having a problem whereby they place an item in their shopping basket, browse the website further and place another item in their basket, but when they return to their basket the first item has disappeared.
If this is happening to you, it may be because you are using the ‘back’ button on your browser, rather than the links in the website itself. Please try again using the ‘continue shopping’ button on the basket page and then only click on links within the Dressnimpress.com website. Do not use your 'back' button, or any other button on your browser if you can help it.
If these problems persist please contact customer care.
I’m getting lots of pop-up ads when viewing your site
Dressnimpress does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spyware and we recommend removing it by using a tool such as Ad-aware or Microsoft AntiSpyware.
I am told that my card has expired, even though the expiry date is in the future
This problem occurs when the date set on your own PC is wrong. Please check the date is correct (double click on the time at the bottom right of your screen) and then try placing your order.
Other Technical problems?
Before contacting Dressnimpress we recommend that you update your PC using the Windows Update tool.
If problems persist please contact us. To help us look into your problem please try to include in your email as many of the following details as possible:
- Your Operating System (e.g. Windows XP, Mac OS 9.0)
- Internet Browser (Internet Explorer 6, Netscape 7.02)
- What URL you were trying to access (e.g. http://www.dressnimpress.com/index.php)
- What time the problem occurred
- Please cut and paste into the email any error message that appeared on the screen
What is "live chat" and how does it work?
Live chat is a way to communicate with Dressnimpress customer service representatives directly over the internet. It's fast and easy to use. If you feel you need so speak to us regarding any question you may have simply click on the chat button and if a representative is available we will be more than happy to speak to you.
When I click on the live chat, there is no one there to speak to?
Unfortunately the live chat is only available at certain times which can be seen below. You can leave a message if it is offline and we will be in contact asap.
What hours are your advisors available to chat?
Live Chat should be available during normal office hours - Monday - Friday between 09:30 and 17:30 GMT. Saturday mornings will maybe available in the near future, based on customer demand. At all other times you can use the Live Chat to send an e-mail to us here at Dressnimpress.com detailing your enquiry.
Can I change my order?
This will depend on the status of your order. Please check your order information by logging into your account to find out the status of your order*, it may be possible to amend your order if has not been picked and processed. If your order has not been dispatched you can change your order but please note it may not be next day service but we will do our best.
To change your order please contact us on 0113 2467503. We can not change orders if you email us.
*Please note: Due to the nature of our operation it may be possible that your order is processed before we receive or view your request. If this is the case then you will need to return your order back to us should you need to change an item.
Can I cancel my order?
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order from dressnimpress, without giving a reason, providing that we receive written notification of cancellation within 7 days beginning the day after receipt of your order. To cancel your delivery, please contact us by live chat, e-mail, or phone for assistance
If the items have already been dispatched, they must be returned to us at your cost, in resalable condition, including all original packaging, with any seals unbroken. For your own protection, we recommend that you return the parcel using a service that insures you for the value of the goods. See I need to return an item
A refund will be made within 5 days of cancellation.
My order has not arrived what should I do?
Very occasionally, packages do get lost in transit. If this happens and the error can be traced to us we will replace your order at no charge to you. However, if your package has been delivered to and signed for at the specified delivery address, Dressnimpress cannot be held responsible and will not replace the items.
Can I track my order?
If you have not received your parcel when expected you can our Customer Service department by live chat, e-mail, or phone for assistance. Please make sure you have your order number in hand and we will send you a tracking number that can be used on the Royal Mail and Parceline website.
I tried to cancel my order, but it's already been shipped. What do I do now?
Please use the Dressnimpress Returns process to return the merchandise back to Dressnimpress. You can either exchange it for other merchandise or request a refund.
'You haven’t replied to my query'
It is our policy to endeavor to respond to all customer enquiries within one working day. Sometimes our responses are rejected by your email provider for what could be a number of reasons (they are viewed as junk mail, your mailbox is full etc...), or the email we have sent you could be delayed by general internet traffic. If you have not received a reply from our Customer service team within 2 working days, please click here to contact us stating your secondary email address or a family member’s or trusted friend’s email address. Please include your Name, registered Dressnimpress.com email address, order id (if applicable) and original query. Please also state that your original query was not replied to and we will look into this on your behalf.
Short of time and need to shop from Home? Dressnimpress.com offer an easy to use shopping experience with direct online payments and fast reliable shipping.
Longing for a new look? We stock a delightful range of designer clothing from some of the tops selling brands such as Bench, Peter Werth, Duck And Cover, Religion, Henleys, BC London, Hooch, Akai Kuma, Boxfresh, Ringspun, Redbear and more. Browse through each section to discover a full range of jeans, t-shirts, hoodies, shorts, jumpers, sweatshirts, knits, polo shirts, jackets and shirts – there is something for everyone! Look out for our new accessories section coming soon.
We are continually updating the site with more designer clothing products. Why not join our mailing list to be the first to find out when new designer clothing stock goes online.
We are totally dedicated to your satisfaction and you are assured of value, service and commitment when you purchase from us.
How can I subscribe/unsubscribe to the Dressnimpress Newsletter
You can subscribe to the newsletter here. To unsubscribe to your newsletter, click the unsubscribe link at the bottom of your dni newsletter.
Do you have a catalogue?
Unfortunately at this time Dressnimpress does not print a catalogue. Due to the nature of items we offer stock changes daily and is updated online at www.dressnimpress.com . Please register with us in order to be kept up to date with the latest arrivals. We also have news feeds for products and site news which you can subscribe to.
Do you have a shop?
No, we do not have a shop, we are a UK based Internet Retailer. We do however deliver to most countries.
You can contact dressnimpress in several ways as follows:
36 Whitehouse Street
+44 (0)113 2467503
Live Chat: Please click here
Do you do wholesale?
No we do not, we are a retailer and sell directly to retail customers only.
Can I put a link to your site?
Dressnimpress.com receives an enormous number of link requests and we are happy to accept links from your web-sites. Please fill the form on the resources page.
When will my credit card be refunded?
Before contacting us please take note of the timescales required to process a refund:
Please allow 3 working days from receipt of a return for us to process a refund.
Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 7 Working Days).