If the pop-up window appears to freeze it is likely that your Internet Browser is not fully up to date and we suggest running Microsoft’s Windows Update to install the latest updates. The General step for updating your Browser (Internet Explorer for example) is below: Launch Internet Explorer on your local machine (from the desktop icon or the Start menu) Once Internet Explorer has started type http://windowsupdate.microsoft.com in the address bar Internet Explorer will connect to the Windows Update web site. Click on Scan for updates to get started You will see something like a gauge as Microsoft Windows Update determines what software is needed to update your computer. Once the needed updates are found you will have a chance to review the updates before the software patches are installed. Click on Review and install updates to proceed. Click on Install to install the needed software patches You will be asked to accept the terms of the License Agreement. Select Accept to continue. Next you will see the window below as the software is downloaded and installed on your computer. You will be asked to reboot your computer after which you are done.