Before contacting Dressnimpress we recommend that you update your PC using the Windows Update tool. If problems persist please contact us. To help us look into your problem please try to include in your email as many of the following details as possible: Your Operating System (e.g. Windows XP, Mac OS 9.0) Internet Browser (Internet Explorer 6, Netscape 7.02) What URL you were trying to access (e.g. What time the problem occurred Please cut and paste into the email any error message that appeared on the screen